The FAQ list answers the most common technical questions we receive. If you cannot find your question within the list, please submit your problem to us and itswill be answer back to you in email by one of our technical support specialist.

Software

1. System has stopped recording and showing disk space low or recycle empty.

2. Main system showing "No new entry will be added...the capacity" message

3. Webcam not starting up automatically?

4. DSP option not showing up on Main System

5. Version 8.0 runtime error after 48 hours

6. Requirement of running counter application?

7. Can't invoke the hotline alert when use a wav file?

8. Noise problem after recording?

9. Software gives out a "Direct draw overlay failed" message?

10. Why does the Directdraw Overlay error message pop up when I start the GV-System?

11. Why does the Pink Screen show up when I access the GV-System on the second monitor or on the remote desktop?

12. How come I can not play back the video files on other computers?

13. How to upgrade GV-System to the latest version?

14. How do I know the required hard disk space when recording video files from analog cameras?

15. Why cannot I enable the Startup Auto Login function?

16. How to merge several AVI files into a single file?

17. How to remove supervisor accounts from the GV-System?

18. How to set up e-mail alerts with Google Gmail?

19. The supported modem models by GeoVision

20. What is the arrow icon overlaid on the bottom-right corner of the recordings?

21. What is the Remote Playback Server?

22. Are GV-NVR and GV-Hybrid DVR ONVIF compliant?